Trouble finding old PMs

**sandrac** · 11-09-2014, 12:42 PM

I am having trouble finding PMs that I have received. My archive contains all the PMs that I have sent, but none that I received. Am I missing a step?

Thanks very much!
Sandra

**TourMama** · 11-09-2014, 04:53 PM

Sandra -- I remember Kim responding to a similar comment from someone else, but can't remember what she said, so I've sent a note off to her to ask for her help.

Judy

**sandrac** · 11-10-2014, 03:15 AM

Thanks very much, Judy! I thought that I had read something similar but couldn't find it either!

Best,
Sandra

**Kim** · 11-10-2014, 10:57 AM

Yeah, I'm not sure what happened there only that the way vbulletin formats the private messages is not threaded. You can save a copy of everything you send, but you only see what's received.

I reported the issue to IB last week and they're looking into it. I have another update with them this evening, so hopefully I'll have an update for you tomorrow.

**sandrac** · 11-10-2014, 02:41 PM

Thanks very much, Kim! I can see every PM I have sent but no replies.
Best,
Sandra

**TourMama** · 11-10-2014, 03:03 PM

Sandra - I have found the same thing. And it also looks like the recipients of sent mail are not included in the data transferred over from the old system.